GTL and Securus are technology providers for the correctional facilities. There seems to be a sworn business enmity between these two companies, especially because GTL will not spreading lies about Securus. After years of trying to put off Securus proverbial light and not even convincing anyone, GTL decided that they would now place themselves on the same level as GTL. Recently, they have been spreading word that they are comparable with Securus and say that they are even better. So, in a recent press release on PR Newswire, Rick. A. Smith, Securus boss challenged GTL into a bake off. I am so sure that GTL wouldn’t dare honor this. Here are some reasons why.
A company is only as good as its customer service. When it comes to customer service excellence, it goes without saying that Securus wins. In the past four years, they have invested more than $700 million to go into building the-art-state call centers and getting more customer service agents. All these while, GTL has done literally nothing to improve their shoddy customer service.
Securus has a wider portfolio of services. They are continuously looking for ways to improve their services and add innovative technologies to help in the deterrence and contribute to solving crimes. Some of their outstanding products include voice biometrics, video visitations, data analytics, jail management systems, inmate Telemedicine, and securing inmate jobs.
Securus is without a shadow of doubt, the leading technology provider in facilities dealing with correctional issues. This provider is headquartered in Dallas Texas and has been in the industry long enough to be its leader. The company currently serves over 1.2 million inmates and their products and services are used by more than 3,450 security and correctional facilities.